PUT IT ON LAY BUY

PUT IT ON LAY-BUY

CUSTOMER QUESTIONS & ANSWERS QUESTIONS ANSWERS

Checkout Is it safe & secure? 

All LAY-BUY payments are automatically setup in PayPal .

Can customer select the down-payment % they want to pay?

YES Customers are presented with a dropdown to select the down-payment they want to pay

Can customer select how many months they need to pay-off the balance? 

YES Customers are presented with a dropdown to select how many monthly instalments .

Are there any ongoing costs? 

No ongoing costs - only a once-off admin fee. Admin fee amount depends on order value

Are there any interest charges? 

No interest charges ever

Are there any late fees?

No late fees ever

Post Order When do I receive the goods?

Customer receives their goods after their final payment How are Lay-Buy instalment payments paid Lay-buy instalment payments are auto-paid from your linked card in your PayPal setup.

How do I ensure all Lay-Buy instalment payments are paid?

Customer can ensure there is always funds available

Can a customer manually make payments towards their Lay-Buy order?

No - all Lay-buy payments are automated via a recurring profile in your PayPal setup.

can a customer pay off LAY BUY Earlier?

  Yes - please contact store to revise payment plan.

What happens if a payment is missed?

PayPal will then auto attempt again in 5 days, Then two more times

Is the customer and merchant notified about the miss payment ?

  Yes, PayPal send an email notification to both parties

How does a customer catch up a missed payment?

Seller will invoice customer for missed payment, and once paid seller will move status in SHOPIFY to paid . 

 Can a customer see their payment plan?

Yes, you can login to your PayPal account – go to settings >> payments >> pre-approved payment